Refund policy

11At Precious Gifts by Becca, your satisfaction is our top priority. Because many of our products are personalized and made to order, please read our policy carefully.

Personalized & Custom Items Due to the custom nature of personalized products, we are unable to accept returns or exchanges unless the item arrives damaged, defective, or incorrect due to an error on our part. If this happens, please contact us within 7 days of delivery at rebeccamhoffarth@gmail.com with a photo of the item.

Non-Personalized Items Non-personalized items may be returned within 30 days of delivery in their original, unused condition. Return shipping costs are the responsibility of the customer.

Damaged or Defective Items If your order arrives damaged or defective, we'll make it right — either with a replacement or a full refund. Please reach out within 7 days of delivery with photos of the damage.

How to Request a Return or Refund Email us at rebeccamhoffarth@gmail.com with your order number and reason for the request. We'll respond within 2 business days.

Refund Processing Approved refunds are issued to the original payment method within 5–10 business days.